build
Troubleshooting
Solutions to common issues with login, publishing, embeds, images, and analytics.
Can't log in
If you're having trouble signing in, try these steps in order:
- 1Double-check your email address — it's easy to have a typo in the domain (e.g. ".con" instead of ".com")
- 2Use the "Forgot password?" link on the login page to reset your password
- 3Check your spam folder for the password reset email
- 4Try a different browser or disable browser extensions (some password managers can auto-fill incorrectly)
- 5Clear your browser cookies and cache, then try again
lightbulbYourSpace uses email and password only — there's no Google or social login option yet. Make sure you're not trying to sign in with a social account.
Page not showing after publishing
After publishing, your page can take up to 30 seconds to become publicly accessible. If it's still not showing:
- Open your page URL in an incognito or private browsing window — this avoids any cached session data
- Confirm the page shows "Published" status in your Pages list
- Check that the URL you're visiting is correct — it should be yourspace.page/[username]/[slug]
- If you recently changed your slug, make sure you're using the new URL
Embed blocks not loading
If an Embed block isn't displaying on your public page:
- 1Verify you have an active Pro subscription — Embed blocks require Pro
- 2Check that the URL or username you entered in the block properties is correct
- 3Make sure the content you're embedding is publicly accessible (e.g. your Twitter/X profile isn't private)
- 4Try removing the block and adding it again with the correct details
infoInstagram embeds may not display in some regions due to Meta's embedding restrictions. This is a platform limitation outside our control.
Images not uploading
If your image upload is failing or hanging:
- Check the file format — supported types are JPG, PNG, GIF, and WebP
- Check the file size — maximum is 5 MB per image
- Try a different browser (Chrome or Firefox recommended)
- Check your internet connection — a slow or unstable connection can cause upload timeouts
- Disable browser extensions temporarily — some ad blockers interfere with file uploads
infoAfter a successful upload, images are served from our CDN and may take a few seconds to appear. If the canvas shows a blank space, wait a moment and refresh the editor.
Analytics showing 0
If your analytics dashboard shows zero views or clicks, here are the most common reasons:
- Your page might not be published yet — analytics only track real public visits
- You're looking at the wrong date range — check that the range includes the days your page was live
- Your own visits while testing and editing may be filtered out
- If you only just published, give it a few hours for real traffic to start coming in
Analytics track unique page views and block link clicks from real visitors. The counter updates in near-real-time.
Still stuck?
If none of the above solved your problem, our support team is happy to help.
infoEmail us at support@yourspace.page and describe what you're experiencing. Include your username and the steps you've already tried — this helps us resolve things faster.